Effective Date: 18th April 2025
At TLC Carers Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information—particularly through our website and care services—in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
TLC Carers Ltd
Unit 14, 62 – 72 Dalmain Road
London, SE23 1AT
Email: info@tlccarersltd.co.uk
Phone: 0203 488 6232
2. What Personal Data We Collect
Through our website contact form, we collect only the following:
First Name
Last Name
Email Address
This information is submitted voluntarily and used solely for responding to enquiries.
For clients of our care services, we may collect additional information, including but not limited to:
Contact details (e.g. address, phone number)
Health and medical history
Care needs and support plans
Emergency contact or next of kin details
Financial or payment-related information
3. How We Use Your Information
We use your information to:
Respond to contact form enquiries
Provide and manage care services
Fulfil legal and regulatory requirements
Communicate with clients and their families
Maintain internal records
We do not use your data for marketing purposes without your explicit consent.
4. Legal Basis for Processing
We process data based on one or more of the following legal bases:
Your consent (e.g. when you fill out the contact form)
A contractual obligation (e.g. service agreements)
A legal requirement (e.g. for care regulations)
Our legitimate interest (e.g. service improvement)
5. Data Sharing
We do not share your website enquiry data with any third parties.
Client care-related data may be shared with:
Health and social care professionals
Local authorities or funding bodies
Regulatory bodies (e.g. CQC)
All data sharing is done securely and only when necessary.
6. How We Protect Your Data
We have appropriate technical and organizational measures in place to secure personal data, both online and offline.
Website submissions are stored securely and only accessed by authorized personnel.
7. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time (where applicable)
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Cookies and Analytics
We may use basic cookies to enhance your website experience. These do not collect personal data unless you submit the contact form.
9. Updates to This Policy
We may update this policy from time to time. All updates will be posted on this page with the revised “Effective Date.”
10. Contact Us
If you have any questions about this policy or your personal data, contact:
Email: info@tlccarersltd.co.uk
Phone: 0203 488 6232
