Effective Date: 18th April 2025
1. Introduction
Welcome to TLC Carers Ltd. By accessing our website at https://tlccarersltd.co.uk/ and utilizing our services, you agree to be bound by these Terms and Conditions.
2. Services Provided
TLC Carers Ltd offers domiciliary care services, including personal care and domestic assistance, to individuals in their own homes. Our services are designed to promote independence, uphold dignity, and respect privacy, allowing clients to enjoy the highest quality of life possible.
3. User Responsibilities
Users of our services agree to:
4. Privacy and Data Protection
We are committed to protecting your privacy. All personal data collected will be processed in accordance with the Data Protection Act 2018 and our Privacy Policy. We collect personal information to provide and manage our services effectively. This may include information such as your name, contact details, medical history, and care requirements. We do not share your personal information with third parties without your consent, except as required by law.
5. Service Agreements
Specific terms, including service details, fees, and cancellation policies, will be outlined in individual service agreements. Clients are encouraged to review these agreements thoroughly before commencement of services.
6. Limitation of Liability
TLC Carers Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the extent permitted by law.
7. Complaints and Feedback
We value your feedback and are committed to addressing any concerns promptly. If you have a complaint or wish to provide feedback, please contact us at info@tlccarersltd.co.uk or call 0203 488 6232.
8. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
TLC Carers Ltd
Unit 14, 62 – 72 Dalmain Road
London, SE23 1AT
Email: info@tlccarersltd.co.uk
Phone: 0203 488 6232
Please note that TLC Carers Ltd is registered with the Care Quality Commission (CQC) and has been providing care services since June 2020. The most recent CQC inspection in May 2021 rated the service as “Requires Improvement,” highlighting areas such as risk assessments and medicines management.
